It is a third-party organization recognized by the UK Gambling Commission. IBAS acts as an impartial adjudicator in cases where a gambling customer has a dispute with a betting operator that cannot be resolved directly. The service aims to provide a fair and transparent resolution process by assessing both sides of the argument, reviewing the terms of the bet, and making a binding decision.
IBAS Example
For example, if a customer believes their winning bet was unfairly voided by a bookmaker, they can bring the case to IBAS, which will investigate the situation and determine whether the bookmaker’s actions were justified.