Chatbots use natural language processing (NLP) and machine learning algorithms to understand and respond to user queries in a conversational manner. They can be programmed to handle various tasks, such as answering frequently asked questions, providing customer support, or facilitating transactions. By analyzing user input and context, chatbots can generate relevant responses and improve over time through learning from interactions.
Chatbot Example
For example, a customer service chatbot on an e-commerce website might assist users by answering questions about order status, guiding them through the purchasing process, or helping with returns, thereby enhancing the overall shopping experience.